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Information Hub


We understand that navigating the NDIS can sometimes feel overwhelming. That's why we've created this Information Hub – a collection of useful resources, guides, and links designed to help participants, families, carers, and support networks access reliable information when they need it.


From understanding your NDIS plan and participant rights to exploring support options and community resources, we've brought together information from trusted sources to help you make informed decisions and get the most from your supports.

Useful Resources

  • National Disability Insurance Scheme (NDIS) Website

    The official NDIS website provides information about eligibility, access requests, planning, funding, reviews, participant resources, and the latest NDIS updates. A great starting point for anyone looking to understand the NDIS.


    You can access the NDIS website below or contact the NDIS directly on 1800 800 110.

    Visit the NDIS Website
  • NDIS Quality & Safeguards Commission

    Information about participant rights, provider responsibilities, quality standards, and safeguards. You can also learn about making a complaint or reporting concerns regarding NDIS services and supports.


    You can visit the NDIS Commission website below or contact the Commission directly on 1800 035 544.

    Visit NDIS Commission
  • Disability Gateway

    A central source of information and services for people with disability, their families and carers. Find information about housing, employment, education, health, transport, and community participation.


    You can visit the Disability Gateway website below or contact Disability Gateway directly on 1800 643 787.

    Visit Disability Gateway
  • Carer Gateway

    A national service providing practical support, counselling, coaching, respite, and resources for carers. Designed to help carers maintain their own wellbeing while supporting others.


    ou can visit the Carer Gateway website below or contact Carer Gateway directly on 1800 422 737.

    Visit Carer Gateway
  • Disability Advocacy Finder

    Find an independent disability advocate who can help you understand your rights, access services, resolve issues, and ensure your voice is heard in decisions that affect you.

    Find an Advocate
  • Beyond Blue

    Beyond Blue provides information, resources, and support for mental health and wellbeing. Access tools, advice, and support services for anxiety, depression, and other mental health concerns.


    You can visit the Beyond Blue website below or contact Beyond Blue directly on 1300 224 636.

    Visit Beyond Blue
  • Lifeline Australia

    Lifeline provides 24-hour crisis support and suicide prevention services for anyone experiencing emotional distress or needing immediate support.


    You can visit the Lifeline website below or contact Lifeline directly on 13 11 14. 

    Visit Lifeline
  • JobAccess

    Australia's national hub for workplace and employment information for people with disability, employers, and service providers. Access resources, funding information, and workplace support services.


    You can visit the JobAccess website below or contact JobAccess directly on 1800 464 800.

    Visit JobAccess
  • Kids Helpline

    Kids Helpline is a free, confidential counselling service available 24 hours a day, 7 days a week for children and young people aged 5 to 25. Support is available via phone, webchat, and email for a wide range of personal, family, and mental health concerns.


    You can visit the Kids Helpline website below or contact Kids Helpline directly on 1800 55 1800.

    Visit Kids Helpline
  • 13YARN

    13YARN is the first national crisis support line for Aboriginal and Torres Strait Islander people. The service provides a safe, confidential space to connect with an Aboriginal or Torres Strait Islander Crisis Supporter and have a yarn about any challenges you may be facing.


    You can access the 13YARN website below or contact 13YARN directly on 13 92 76.

    Visit 13YARN
  • Ask Izzy

    Ask Izzy is a free online directory that helps people find local support services across Australia. Users can search for assistance with domestic and family violence, housing, food, health services, counselling, financial support, and other community services.

    Visit AskIzzy
  • 1800RESPECT

    1800RESPECT is Australia's national counselling, information, and support service for people affected by sexual assault, domestic or family violence. Free and confidential support is available 24 hours a day, 7 days a week via phone and online chat.


    You can access the 1800Respect website below or contact 1800Respect directly on 1800 737 732.

    Visit 1800RESPECT

Frequently Asked Questions


  • What services does Care Focused provide?

    We provide a range of NDIS supports, including Support Coordination, In-Home Support, Community Access & Participation, Short-Term Accommodation and Respite, Home Modifications, and Lawn & Garden Maintenance.

  • Where do you provide services?

    We support participants across Wollondilly, Macarthur, Southern Highlands, and Illawarra Regions.

  • Are you a Registered NDIS Provider?

    Yes. Care Focused Pty Ltd is a registered NDIS provider committed to delivering safe, high-quality supports that meet the NDIS Practice Standards and Quality Indicators.

  • Can you help me understand my NDIS plan?

    Absolutely. Our Support Coordination team can help you understand your plan, connect with providers, and make informed decisions about your supports.

  • How do I get started?


    Getting started is simple. Contact our team by phone, email, or enquiry form and we'll discuss your needs, goals, and support requirements to determine how we can best assist you.

Words from Our Community


  • Testimony 1

    Testimonial

    I highly recommend Care Focused ⁠for NDIS support services. My Support Coordinator, Mia, has been absolutely exceptional throughout my time with the NDIS and while working with support workers.

    She consistently goes above and beyond to assist with both major and minor issues, always handling everything with professionalism, compassion, and genuine care. Mia is also incredibly approachable and takes the time to check in, have a chat, and make sure you’re doing okay, which makes a real difference.

    Care Focused is a fantastic company with a supportive and caring team. Every staff member I’ve interacted with has been wonderful, and I would definitely recommend them to anyone looking for reliable and compassionate NDIS support services.

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  • Testimony 2

    Testimonial

    Care focused is absolutely amazing at what they do they have great attitudes, very friendly and kind. I’ve had nothing but a great experience having care focused helping me with what Ive needed and I have no doubt that I will always be satisfied with the help that I get from care focus with my NDIS plan.

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  • Testimony 3

    Testimonial

    Massive shout out to Care Focused for making my lil guy so so happy. Today Fishy boy got to go to the driving range with his new support worker Naj and man is he buzzing, he had a blast. Kelly, from Care Focused has worked so hard with us over the last few years to help us get the right plans and supports for our boys, Finally we have plans that works. Flinn can now start to build a team around him like Izacc has, to build his confidence, independence & discover who he is and what he loves. The love, care and support from these guys is second to none, if you are here in the Illawarra or the Southern Highlands and need support most definitely reach out.

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  • Testimony 4

    Testimonial

    Everything I had to say about Care Focused was positive - you all do such a great job and I am very proud to have the opportunity to work alongside such amazing and empowering people.

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Need More Information?

If you can't find the information you're looking for, our team is here to help.


Contact us to discuss your questions, explore available supports, or learn more about the NDIS and how we may be able to assist.



We're always happy to point you in the right direction.

Contact our team