Care Focused Privacy Policy

Care Focused Pty Ltd is committed to protecting the privacy and confidentiality of personal information provided to us by participants, families, representatives, employees, contractors, volunteers, and visitors to our website.

We recognise that privacy is a fundamental right and are committed to handling personal information in a lawful, transparent, and secure manner. Care Focused collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Commonwealth and State privacy legislation.

This Privacy Policy explains:

• What personal information we collect 
• How we collect and store personal information 
• Why we collect personal information 
• How we use and disclose personal information 
• How we protect personal information 
• How you can access or correct your personal information 
• How to make a privacy-related complaint 
• How we respond to privacy breaches 

If you have any questions about this Privacy Policy or the way Care Focused manages your personal information, please contact us using the details provided at the end of this page.

Care Focused collects personal information to provide NDIS supports and services, respond to enquiries, manage employment and recruitment processes, meet legal and regulatory obligations, and conduct our business activities.

Depending on your relationship with us, the personal information we collect may include:

• Name, address, telephone number and email address 
• Date of birth 
• Emergency contact information 
• NDIS participant information 
• Health, disability, and support-related information 
• Information about your goals, preferences, and support needs 
• Employment and recruitment information 
• Information submitted through our website forms 

Wherever possible, we collect personal information directly from you. In some circumstances, information may also be collected from authorised representatives, family members, medical practitioners, allied health professionals, referrers, government agencies, or other service providers where you have provided consent or where collection is authorised or required by law.

We take reasonable steps to ensure the personal information we collect is accurate, complete, up to date, and relevant. Personal information is stored securely and access is restricted to authorised personnel who require the information to perform their duties.

Personal information may be stored in secure electronic systems, cloud-based platforms, email systems, and physical records. Care Focused takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information submitted through our website, including enquiry forms, callback requests, expressions of interest, employment applications, and feedback forms, will only be used for the purpose for which it was provided unless otherwise authorised or required by law.

Personal information is collected to support the delivery of safe, effective, and person-centred services.

Your information may be used to:

• Provide NDIS supports and services 
• Coordinate supports with other providers and health professionals 
• Communicate with participants, families, representatives, and other authorised persons 
• Meet contractual, funding, legal, and regulatory obligations 
• Improve the quality of our services and participant outcomes 
• Manage employment and recruitment processes 
• Respond to enquiries submitted through our website 
• Support quality improvement and organisational governance activities 

We will only use or disclose personal information for the purpose for which it was collected, unless you have provided consent or we are otherwise authorised or required to do so by law.

Care Focused retains personal information only for as long as necessary to provide services, meet legal and regulatory obligations, resolve complaints, or as otherwise required by law. When personal information is no longer required, it is securely destroyed. 

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, out of date, or misleading.

Requests for access or correction can be made by contacting Care Focused using the details below.



We will respond to requests within the timeframes required by applicable privacy legislation.

Care Focused takes privacy and information security seriously.

In the event of a privacy breach or data breach involving personal information, we will take immediate steps to contain, assess, investigate, and manage the incident in accordance with our Data Breach Response procedures and applicable legislation.



Where required, affected individuals and relevant regulatory authorities will be notified.

If you believe your personal information has been mishandled, you may lodge a privacy complaint with Care Focused.

Privacy complaints may be submitted through our Feedback and Complaints process.

All privacy complaints will be:

• Treated seriously 
• Handled confidentially 
• Investigated fairly and objectively 
• Responded to as promptly as reasonably practicable 

We aim to acknowledge privacy complaints within one business day and keep you informed throughout the investigation process.

If you are not satisfied with the outcome of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

If you would like more information about how Care Focused manages personal information, wish to request access to or correction of your personal information, or would like to make a privacy complaint, please contact us:



Care Focused Pty Ltd

Postal Address: 27 Yallambi Street, PICTON, NSW, 2571

Phone: 0438 472 823

Email: admin@carefocused.com.au